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Data Protection Statement

Introduction

Sonbok (PTY) Ltd. values your privacy and is committed to protecting your personal information. This Data Protection Statement outlines how we collect, use, store, and safeguard personal data in compliance with the Protection of Personal Information Act (POPIA). Our goal is to ensure that your personal data is handled responsibly and transparently.

Scope

This statement applies to all personal information collected, processed, and stored by Sonbok (PTY) Ltd. in the course of our business operations, including but not limited to information collected from customers, employees, and suppliers. 

Information We Collect

We collect the following types of personal information: 

  • Customers: Name, contact details, payment information, and details related to our products and services. 

  • Employees: Name, contact information, identification numbers, employment history, and other personal details necessary for employment. 

  • Suppliers: Contact information and business details necessary for the provision of goods and services. 

Purpose of Collection 

Personal information is collected and processed for the following purposes: 

  • Product and Service Delivery: To provide and manage our product and service offering. 

  • Administration: To manage customer accounts, process payments, and handle communications. 

  • Employment: To fulfil employment contracts, manage payroll, and ensure compliance with employment regulations. 

  • Compliance: To comply with legal and regulatory requirements, including data protection laws.

Use of Personal Information

We use personal information in the following ways: 

  • Product and Service Provision: To deliver and improve our products and services according to customer specifications. 

  • Communication: To contact customers, employees, and suppliers for operational and order fulfilment purposes, including updates and notifications. 

  • Record Keeping: To maintain accurate records for business operations and legal compliance. 

  • Marketing: (If applicable) To send marketing communications, subject to consent. 

Data Protection Measures

We implement a range of measures to protect personal information: 

  • Security Measures: We use appropriate technical and organisational measures, including encryption, access controls, and secure storage, to protect personal data from unauthorised access, loss, or disclosure. 

  • Data Access: Access to personal information is restricted to authorised personnel only, based on their roles and responsibilities. 

  • Data Retention: We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and comply with legal requirements. Data is securely disposed of when no longer needed. 

Data Subject Rights 

Under POPIA, you have the following rights regarding your personal information: 

  • Access: You may request access to the personal information we hold about you. 

  • Correction: You may request the correction of inaccurate or incomplete personal information. 

  • Deletion: You may request the deletion of personal information, subject to legal and contractual obligations. 

  • Objection: You may object to the processing of your personal information under certain circumstances. 

To exercise these rights, please contact us using the details provided below. 

Data Breach Notification 

In the event of a data breach that compromises personal information, we will: 

  • Notify: Inform the Information Regulator and affected data subjects as required by POPIA. 

  • Mitigate: Take appropriate measures to mitigate the impact of the breach and prevent future occurrences.

Changes to This Statement

We may update this Data Protection Statement from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and significant changes will be communicated directly to affected individuals. 

Contact Information

For any questions or concerns regarding our data protection practices or to exercise your rights, please contact: 

 

Sonbok (PTY) Ltd. 
Managing Director 
Email: info@sonbok.co.za 

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